Terms and conditions

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About these terms

These terms apply to gifts you reserve or order from Keepsake & Co. Gifts Ltd through this website, by phone or by email. Purchases made in the shop are covered by your statutory rights as a consumer.

Gift requests and reservations

A gift request is not an order. We reply with ideas and prices, and an order is only confirmed once you have accepted our price and paid. We hold reserved items for three working days.

Prices and payment

Prices are shown in pounds sterling and include VAT. Delivery charges are confirmed before you pay. We take payment in the shop or by card over the phone.

Personalised gifts

We check the spelling of any personalisation with you before we start. Because personalised items are made to your instructions, we cannot accept them back unless they are faulty or we made a mistake.

Delivery

Same-day delivery in York is available for orders confirmed before 1pm. Posted gifts are sent by tracked service and usually arrive in two to three working days. We are not responsible for delays caused by the courier, but we will help you chase them.

Returns

If you change your mind about a gift ordered remotely, tell us within 14 days of delivery and return it unused within a further 14 days for a full refund. Food items and personalised gifts cannot be returned unless faulty.

Contact

Questions about these terms? Email hello@keepsake.example or call 01632 960 418.